To start with, I set up a bundle phone/net/tv package and called the next day to cancel the order. I called because I had talked to 4 different reps about how much my first bill was going to be, and got 4 different answers which differed by $172. One rep told me that information was not available until I actually got the bill! So, no wonder here, I cancelled 12 hours later with the 30 day risk free guarantee and was told my first bill will only be a couple dollars for the few hours of phone service and to call back when I get it to have them void it out.

Their prices by-the-way are NOT what they are advertised as. The promo prices are lies, and completly different once you actually order it. They throw all this save with a bundle $5 off this $5 off that in to confuse you and make you think you are saving money; you aren’t. That’s how I got the 4 different quotes on how much my first bill would be, even they got confused on how it works. I added it up after-the-fact on their site, and sure enough, once I added Verizon and Direct TV the phone and net ‘discounts’ went away, and the discount was moved to the Verizon or Direct TV slot to make you think it’s another $5 off. Sneaky bastards.

A few days later I got a $95 bill for a month of internet and phone so I called to straighten it out and was told my account had been cancelled, but the charges were screwed up. So, the rep made my balance $0 and said I should wait for my final bill in June which will reflect the $0 and ignore any bill that comes before then.

Well, 1 week later I got a bill for $262 ($200 cancellation fee, another month of internet I never got, and the previous bill) and ignored it since it was not yet the scheduled June final bill. The next day I got a call from a collections agency (3 weeks after the initial Quest order!) saying Qwest had turned me over to them! Are you friggin’ kidding me?? So, after ANOTHER call to that idiot company, the rep said that the other rep didn’t change anything at all, so she cancelled everything, (they never even cancelled my account to begin with just changed the service/plan which is why he gave me a reference number) erased all my balance, and now says I owe nothing. Also, she said the collections agency call shouldn’t screw up my credit, but we’ll see. She also mailed me a 3rd (yup, 3rd) return postage stamp for the modem I was supposed to mail them 3 weeks ago since the other 2 return tags were never mailed to me in the first place.

This is still not over, I’m just waiting for another bill and collection call, I know they’re gonna screw this up again.

And I was really tired of angry americans being so rude , and also i got a lot of calls transfered from phillipines agents because the “BOSSY AMERICAN CLIENT” didnt understand them
believe i live here, and it was a pain in the ass trying to understand a farmer from South Dakota or black people from MN … and people who were JUST outttt of their fucking mind

i

i worked in the repair department for landlines… 24/7… and that was not a joke.. i just dont get why people got soooooo stressed about a phone service…

It literally takes 12-16 weeks of training to just be a customer service agent. Then, a minimum of 1 year for the agent to have a basic understanding of all the facets of the job. One is really lucky to be proficient at 18-24 months. The turnover in that department is somewhere around 125%. Whenever you call, you have a 50% chance that you will talk to someone who has been there less thant 1 year. Can you make the connection of why your rep seemed lost?

The solution Qwest offered was to outsource the jobs to Panama, Mexico, India, Pakistan, and elsewhere. In concession, the union (CWA) agreed to a job re-classification and pay cut in an attempt to retain union jobs in the USA. Qwest reps get paid less than most call centers, including Convergys, TP USA, Verizon, American Express just to name a few.

Interestingly, in a survery by MSNBC, Qwest ranked as the 7th worst customer service in the USA. Comcast ranked 2nd worst.

Our choice is either shyte or bollocks.

i’ve moved twice in the last 11 months. it was a hassle both times. first, they screwed up which service i ordered. then they gave me new phone numbers BOTH times. that led to billing issues because i pay with auto pay and didn’t know the account number was wrong. then i got a disconnect notice for unpaid bills – not true. i had to fax them 1 year of my bank’s bill pay service transmissions to prove i had made the payments. it was like 34 pages.

i don’t have comcast because we have dish. and you can’t have both. and honestly, comcast’s customer service isn’t much better.